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EAST NEW BRITAIN, Papua New Guinea (February 24, 2000 – The National)---Hotels, travel agencies and the tourism industry are urged to improve their presentations and upgrade services in order to attract more tourists to East New Britain.

Province Deputy Governor and Chairman for Commerce, Industry and Tourism, Leo Dion, made the call. He said tourists today are better educated and more demanding than were tourists in the past.

As a result, Mr. Dion said tour operators, hotels and travel agencies must better train their staffs to improve efficiency, increase productivity and more effectively meet the needs of tourists.

He said this is important because international tourists expect competent and experienced staff to provide excellent services at the best prices.

The Deputy Governor was speaking this week at the opening of a two-week series of training courses in catering, hospitality and tourism, which got under way at the Village Resort near Ralum.

The courses are being conducted by regional trainers from the South Pacific Tourism Organization in Suva, Fiji Islands and are coordinated by the East New Britain Tourist Bureau.

More than 60 participants from East and West New Britain provinces are participating in the courses.

For additional reports from The National, go to PACIFIC ISLANDS REPORT News/Information Links: Newspapers/The National (Papua New Guinea).

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