PNG’S EAST NEW BRITAIN TIRED OF TELECOM TROUBLES

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PNG’S EAST NEW BRITAIN TIRED OF TELECOM TROUBLES

PORT MORESBY, Papua New Guinea (PNG Post-Courier, Nov. 8) – Business houses in East New Britain, Papua New Guinea, have listed problems experienced with Telikom PNG Ltd. services which had caused frustrations among the members as well as losses to businesses.

Some of those problems were minor yet frustrating enough for the members to invite the Telikom PNG management to sit down with them and discuss these problems.

In a breakfast meeting earlier this week, president of the ENB Chamber of Commerce and Industry Bruce Alexander said over the years, telephone and fax line problems and internet troubles had been the biggest concern for businesses in the province, second to PNG Power continuous power cuts.

Some of the problems highlighted were congestions making it difficult to ring out of the province and to overseas, Telikom billing system where sometimes businesses were billed for redialing numbers and the dead numbers still printed in the telephone directories. This was particularly true for government department offices.

There were others such as cables being dug out of the ground because of no proper labelling that contractors do not know of and so accidentally dug them out resulting in disconnection problems.

Telikom management led by chief executive officer David Waterhouse noted the problems and promised to look into them.

The management had also promised to set up 24 hour telephone numbers which the public could call to get assistance should their encounter problems in making calls.

Mr Waterhouse also promised better services with the expansion of telephone lines and mobile phone services to other regions and centres outside of Port Moresby.

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