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No grading system to gauge quality

By Kevin Pamba

PORT MORESBY, Papua New Guinea (The National, May 9, 2008) – There is no grading system to classify hotels and motels in this country hence their services and performance are left to the whims of owners and operators.

Prominent hotel owner and tour operator, Sir Peter Barter pointed this out on FM 100 talkback broadcast from Divine Word University’s Community Information Centre in Madang last week.

Sir Peter said since there is no organisation that scrutinizes and grades, therefore it is not known which ones are Five Star or One Star hotels or motels in PNG.

He said the lack of scrutiny and grading of hostelries was among the problems facing the tourism and hospitality industry in the country.

Sir Peter said hotels and motels need to be formally scrutinised and graded by a body set up by the government in collaboration with the industry to ensure quality and standards are maintained.

He said at present anybody could set a hostelry and claim to be providing a Five Star service when no one had graded and given that ranking.

The veteran hotelier said without any umbrella body to look at such matters, the tourism and hospitality industry was left to its own devices with individual operators doing their own things with little control

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