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Reports to Water Authority met with excuses, no action

APIA, Samoa (Samoa Observer, Jan. 3, 2010) - A village has gone without water since before Christmas, it was revealed yesterday.

And at least one angry customer says he is tired of the excuses.

Tim Fesili from the village of Papauta says his family and neighbours have gone without a single drop of water since December 23.

"The Samoa Water Authority services are very poor," he said.

"I have rung five times to complain about there being no water and have received a different excuse each time."

While talking to one of the customer services representatives. Mr. Fesili says he distinctly overheard her talking to another colleague asking what she should tell these people from Papauta about their water.

Mr. Fesili even took it as far as changing his name when calling in the hope that something would be done. But it was to no avail.

He was told that it was the first time that the problem had been reported, when he had actually called up three hours beforehand using his real name.

He has had to drive to his families’ houses in Alafua, Moamoa and his partner’s house at Lotopa just to have a shower, and to Moototua to borrow water for basic daily needs such as cooking.

"I am fortunate enough to have a car to be able to do these things, but I feel so bad for my neighbours who don’t have transport and have to walk to find water," said Mr. Fesili.

"It is just ridiculous."

Although agreeing with the need to save water, he is angered that the water hasn’t been turned on even for just a couple of hours a day, considering the Christmas and New Year festivities.

He and his neighbours say they are buying petrol on credit but still there is no change.

When he asked if the Samoa Water Authority could assist by providing water tanks, he was told there were none available.

"The only time they are reliable is when they come to turn the water off because people haven’t paid their bills," said Mr Fesili.

He has now contacted local MP Anauli Pofitu Fesili and has asked him to complain also, hoping that he might help the situation.

"I hope that this complaint helps the many others that are also suffering and the Samoa Water Authority needs to start telling the truth, stop making up excuses," he said.

The Samoa Water Authority was unavailable yesterday.

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