Samoa Ministry Of Health To Develop Complaint System

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Patient experiences with health services to be reviewed, improved

APIA, Samoa (Samoa Observer, Dec. 23, 2014) – The Ministry of Health (M.O.H.) will soon offer its patients a complaints system, a government response to a Parliamentary select committee has revealed.

The current C.E.O of the M.O.H, Leausa Dr. Take Naseri, noted this in his response to the recommendations to the Ministry of Health raised by the Health and Social Services, Internal Affairs, Community and Social Development (H.S.S.I.A.C.S.D.) Committee Report on the P.P 2011/2012 No 94, Annual Report of the Ministry of Health for the Financial Year Ended 30th June 2010.

Gatoloaifaana Amataga Gidlow serves as the Committee’s Chairperson.

In its report the Committee recommended the M.O.H. "to consider the challenges with the health services being provided to the public, should be given without delay and must be easily understood to avoid complaints that will jeorpardise the services of the Doctors and Nurses".

"The Ministry of Health through its Monitoring and Regulatory mandate continues to facilitate and review systems and processes in place to manage issues and complaints raised by the public," Leausa responded.

"The Ministry through its Quality Assurance Divisions are fully engaged in the management of such issues.

"We are also in the process of developing a complaint system for all users of health services to address these matters."

Moreover, the Committee suggested to the M.O.H. that it further encourages awareness programs to minimise the expenses on treatments, not only in Samoa but in overseas countries as well.

"The Ministry of Health would like to note its appreciation to the Committee for continuously supporting the Ministry’s advocacy work being done to promote wellbeing in a holistic manner," Leausa said.

"The Ministry continues to facilitate, advocate and empower various levels of our communities to promote health and well being in our everyday work within our workplaces, families, schools, private organisations and villages.

"The establishment of the Health Promotion Foundation will further strengthen all these processes towards a Healthy Samoa."

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