Global Outsourcing Firm Ready To Set Up In Am. Samoa

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Datamatics team returns to continue negotiations for location

By Fili Sagapolutele

PAGO PAGO, American Samoa (The Samoa News, June 17, 2015) – A team from Datamatics Global Services Ltd. is expected back in American Samoa next week to finalize the facility lease and data contract for its proposed local Business Process Outsourcing (BPO) operation, a partnership with Aviana Technologies Inc.

Last month month, a Datamatics three-member team were also in the territory for the May 28 Job Fair and while here, they were scouting site locations for a facility as well as holding discussions with Bluesky Communications and American Samoa TeleCommunications Authority on telecommunications and rates.

Aviana Technologies managing director Barney Sene told Samoa News yesterday that office space for the BPO is being negotiated at this time, however, "We cannot disclose the targeted locations at this time since discussions and negotiations are underway."

"We have identified two sites though; negotiating one at the moment while maintaining a second site location as backup," he said.

As to the remaining issues to be resolved for local operations, Sene said they are: a formal establishment of the BPO in American Samoa; completion of network bandwidth negotiations with ASTCA and Bluesky and; completion of lease agreement for targeted site.

He also says a team from Datamatics is set to return to American Samoa the week of June 22 "to finalize the facility lease and data/network contracts."

As for the Job Fair held here, Sene said approximately 200 applications were received and over 20 applications from those who applied online.

"Over the next two weeks, candidates who participated in the Job Fair and those who applied online will receive a confirmation and notice by mail, email or phone call of your application receipt and the next steps," he explained.

Asked about the training location for those who will be hired first, Sene said the team is currently working on plans to hire the initial set of top candidates over the next 30-45 days. "The thought process is for the first set of candidates to travel to Michigan for on-site training over a course of 3-4 weeks," he explained.

"The team will then return to American Samoa once the BPO facility is established, to begin the transition work from Michigan to American Samoa," he said, adding that the timeframe for hiring is being moved up by a few weeks. "However, the start of BPO ‘production’ operations is still targeted for September if not earlier."

Sene stressed that Datamatics is very much committed to the American Samoa BPO and sees this as the first of many job creation and business opportunities that will drive American Samoa toward a "digital economy".

"Once Datamatics blazes the initial trail and proves the success of the BPO, American Samoa will be on the radar for other BPO companies to consider establishing the same in American Samoa," he said.

"Ensuring that the first BPO is successful is critical in building momentum and credibility that American Samoa is ready and operational as an alternative BPO location," he noted.

Sene said last month that the company was looking to hire the initial 250 employees by the end of August this year, with the goal of launching the BPO in late September or early October.

"If all goes well, we plan to increase the number of employees to 500 before June, 2016," he said and noted that the goal is to have least 2,000 employees in the American Samoa BPO by late 2017- early 2018.

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